Shipping Policy

Effective Date: December 25, 2024

At Kingsuri, we are committed to delivering your products in a timely and secure manner. Our Shipping Policy outlines the terms and conditions for shipping, including shipping methods, delivery times, and fees. By placing an order on our website, you agree to the following terms.

1. Order Processing Time

All orders are processed within 1-3 business days from the time they are received. Orders placed on weekends or holidays will be processed the following business day. We make every effort to ship your order as quickly as possible. However, please note that processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.

Once your order has been processed, you will receive an email with tracking information (if available), so you can monitor the status of your shipment.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. The estimated delivery times are based on the shipping method chosen during checkout and your shipping location. Below are the standard shipping methods we offer:

  • Standard Shipping: Delivery within 5-7 business days (domestic U.S. orders).
  • Expedited Shipping: Delivery within 2-4 business days (domestic U.S. orders).
  • Overnight Shipping: Next business day delivery (available only for certain areas).
  • International Shipping: Delivery times vary depending on destination and customs processing but typically range from 7-21 business days.

Please note that delivery times are estimates, and actual delivery may be affected by factors beyond our control, such as weather, customs delays, or shipping carrier issues.

3. Shipping Rates

Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. You will be provided with the exact shipping cost at checkout before you complete your purchase. We offer the following general guidelines for shipping rates:

  • Domestic Shipping (U.S.): Rates vary based on the shipping method chosen.
  • International Shipping: International shipping fees will be calculated at checkout. Please be aware that customs duties, taxes, or additional fees may apply depending on the destination country, which are the responsibility of the customer.

We strive to provide competitive shipping rates and occasionally offer free or discounted shipping promotions. Be sure to check our website for any active shipping deals.

4. Shipping Restrictions

We currently offer shipping to the following regions:

  • Domestic U.S. (including all 50 states, Puerto Rico, U.S. Virgin Islands, and U.S. Military addresses).
  • International Locations: We ship to a wide range of countries, including Canada, Europe, and parts of Asia. However, shipping to certain countries may be restricted or subject to additional regulations.

Please note that shipping to P.O. Boxes may not be available for all shipping methods, and we may require a physical address for certain destinations.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier’s website where you can track the progress of your delivery. Please allow up to 24 hours for the tracking information to update after shipment.

If you have any issues with tracking your order, please contact our customer support team at info@kingsuri.com, and we will assist you with your inquiry.

6. Shipping Delays

While we strive to ensure timely delivery, there are certain situations beyond our control that may lead to delays in shipping, including:

  • Weather-related disruptions
  • High order volume during holidays or special promotions
  • Customs processing delays for international orders
  • Carrier delays due to unforeseen circumstances

If your order is delayed, we will do our best to keep you informed. If you experience significant delays, please contact our customer service team, and we will assist in tracking your order.

7. Lost or Damaged Packages

Kingsuri takes great care in packaging and shipping your order to ensure it arrives safely. However, in the event your package is lost or damaged during transit, we are here to help. Please follow these steps:

  • For damaged packages: If your order arrives damaged, please contact us within 7 days of receiving the package. Provide us with photos of the damaged item and the packaging, and we will assist you in processing a return or replacement.
  • For lost packages: If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to inquire about the delivery status. If you are unable to resolve the issue, contact us, and we will work with the carrier to investigate and provide a solution.

Please note that we are not responsible for lost or stolen packages once they have been marked as “delivered” by the carrier. It is highly recommended that you track your package to ensure timely receipt.

8. Customs and Import Duties (for International Orders)

For international orders, please be aware that customs duties, taxes, and other import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the price of the item or shipping fees.

We recommend checking with your local customs office for details regarding any applicable duties or taxes before placing your order. Kingsuri is not responsible for any delays or additional charges incurred due to customs procedures.

9. Address Accuracy

To ensure timely and accurate delivery, please double-check your shipping address before completing your order. We are not responsible for delays or errors caused by incorrect or incomplete shipping information. If you notice any errors in your shipping address after placing an order, please contact us immediately, and we will do our best to assist you in updating your information before the order is shipped.

10. Changes to the Shipping Policy

Kingsuri reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed of any updates.

By completing your purchase, you agree to abide by the current Shipping Policy.

Contact Us
If you have any questions or concerns about your order, shipping methods, or any part of this policy, please don’t hesitate to reach out to our customer service team: