Return Policy for Kingsuri

Effective Date: December 25, 2024

At Kingsuri, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process to make sure you are happy with your shopping experience. This Return Policy outlines how returns are handled and the conditions for returns. Please read this policy carefully before making a return.

Business Information:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date you receive your order.
  • Condition: The item must be in new, unused, and undamaged condition. It should be in its original packaging with all tags, labels, and accessories still attached.
  • Proof of Purchase: You must provide a receipt or proof of purchase in the form of an order confirmation or email receipt.

Note: We reserve the right to refuse returns if items do not meet the above conditions.

2. Non-Returnable Items

Some items are not eligible for return. These include:

  • Personalized or Custom Products: Items that have been customized, monogrammed, or personalized.
  • Perishable Goods: Any items that are perishable or have an expiration date (e.g., diapers, baby food).
  • Sale or Clearance Items: Items purchased on sale or during promotional clearance events are non-refundable.
  • Hygiene Products: Products such as baby bottles, pacifiers, or any other items with hygiene concerns are non-returnable for safety reasons.

3. How to Make a Return

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team by email at info@kingsuri.com or call (931) 695-3380. Please provide your order number and a brief description of the reason for the return.

  2. Return Authorization: Upon receiving your request, we will provide you with a Return Authorization Number (RAN). This number must be included with your return shipment.

  3. Prepare Your Package: Carefully pack the item(s) in their original packaging, including any accessories or documentation that came with the product. Please make sure the items are properly protected during shipping to avoid damage.

  4. Ship the Return: Return items to the following address:

    Kingsuri Returns 300 Ernest Campbell Rd
    Shelbyville, Tennessee (TN), 37160

    You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

4. Return Shipping Costs

  • Return Shipping Fees: Customers are responsible for the cost of return shipping, except in cases where the item received was incorrect, damaged, or defective.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. Kingsuri is not responsible for items lost or damaged during return shipping.

5. Refund Process

Once we receive your returned item, we will process your return and issue a refund according to the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, please allow up to 7-10 business days for the refund to appear on your statement, depending on your bank’s processing time.
  • Restocking Fees: In certain cases, a restocking fee of up to 15% may apply. This fee will be deducted from your refund amount.
  • Exchanges: If you would prefer to exchange an item instead of receiving a refund, please contact us and we will assist you with the exchange process based on availability.

6. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please follow the steps below:

  • Contact Us Immediately: Contact us within 7 days of receiving the item to report the issue. Please include your order number, a description of the problem, and photos of the damaged or incorrect item.
  • Return Shipping Costs Covered: For defective or incorrect items, we will cover the return shipping costs, and a full refund or replacement will be offered.

7. Canceling or Modifying an Order

Once an order is placed, we begin processing it immediately. If you wish to cancel or modify your order, please contact us as soon as possible. If the order has not yet been shipped, we will be happy to assist with the cancellation or changes. Once the item has been shipped, the return process will apply.

8. International Returns

For international customers, the return policy is the same as domestic returns, with the following additional notes:

  • Customs Duties and Taxes: You are responsible for paying any customs duties or import taxes on returns.
  • Return Shipping Costs: The customer will bear the return shipping costs for international returns.

9. Our Commitment to You

At Kingsuri, we are dedicated to ensuring your satisfaction. If you are not completely happy with your purchase, we want to resolve the issue in a fair and timely manner. We value your business and strive to provide high-quality products and excellent customer service.

If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team: